Shipping policy

SHIPPING

Please allow up to 5 business days for your order to process. It may take another 5-7 business days for your order to be shipped out. 

If it's a Pre-Order item shipping will be different. Please check shipping times that are listed in the (Product Description) section or check emails for updates. Those are estimated dates. We will reach out to you if the shipping schedule changes from those listed dates. 

*Items returned to sender because of a customer address error will be recharged the shipping rate, thank you for understanding.*

INTERNATIONAL SHIPPING / CUSTOMS

We reserve the right to cancel and refund any order that is deemed potentially fraudulent by Shopify's payment system. International shipping prices vary by country and the weight of your order. Novel Kind does not take any responsibility for any customs charges, fees, etc. Customs charges are different for every country. We have no control over customs charging, taxes, and fees.

TRACKING A PACKAGE

Once your order leaves our warehouse, please contact USPS, UPS or the mail carrier listed on your order for any updates regarding the status of your shipment. At that point it is out of our hands and all we can do is check the tracking number which we have already provided you with. Any international orders that are in-transit for over 20 days, please reach out to your local customs office to see if the package has been held up in customs and is requesting a customs fee.

PACKAGES RETURNED TO SENDER

Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order is Null & Void and you may not receive your money back.

*Items returned to sender because of a customer address error will be recharged the shipping rate, thank you for understanding.*